Warranties and Claims

Welcome to ATOM Wellness's Warranty and Claims Service!

At ATOM Wellness, a unit of Atomlife Healthcare Private Limited, we are committed to providing our customers with high-quality health and wellness products. Your satisfaction and trust in our products are paramount. To ensure your peace of mind, we offer a comprehensive warranty on our products.

Warranty Coverage:

Our products are covered under a standard warranty period, which begins from the date of purchase. This warranty covers any defects in material or workmanship under normal use during the warranty period. During this period, we will repair or replace, at no charge, products or parts of a product that prove defective because of improper material or workmanship, under normal use and maintenance.

Exclusions:

The warranty does not cover any problem caused by:

• Conditions, malfunctions, or damage not resulting from defects in material or workmanship.
• Improper use, negligence, or accidents.
• Unauthorized modifications or repairs.
• Normal wear and tear.

How to Claim Your Warranty:

1. Identify the Issue: Before initiating a warranty claim, please ensure that the issue falls under our warranty coverage.

2. Proof of Purchase: Keep your purchase receipt or any proof of purchase, as it will be required to validate the warranty.

3. Contact Us: To initiate a warranty claim, email us at help@atomwellness.com. In your email, include:

   • Your name and contact information.
   • A detailed description of the issue.
   • The product name and model.
   • A copy or photo of your receipt or proof of purchase.

4. Product Inspection: Once we receive your claim, our team will review it and may request additional information or images of the product for inspection.

5. Resolution: If your claim is approved, we will guide you through the process of repairing or replacing your product. Specific instructions will be provided based on the nature of the claim.

After-Service Guarantee:

We stand behind our products and services. If you are not satisfied with the handling of your claim or the service provided, please contact our customer service team for further assistance. We are dedicated to ensuring your complete satisfaction.

Contact Us:

For any further questions about our warranty and claims process, or for more information on our products, feel free to reach out to us at help@atomwellness.com.

We value your trust in ATOM Wellness and are here to support your journey towards better health and wellness.

ATOM Wellness – Committed to Your Health and Happiness. 🌿💚